The first step of the claim lifecycle is to complete the first notice of loss (FNOL). There are four ways to initiate the FNOL from within the Agent or Provider Administrator portals.
From the Provider Administrator portal:
- You can initiate the FNOL from the Claims module.
- You can initiate the FNOL from the Policies module.
From the Agent portal:
- You can initiate the FNOL from the Claims module.
- You can initiate the FNOL from the Policies module.
To complete the FNOL, move to one of these tabs:
- Step 1A – Complete FNOL in Provider Administrator portal
- Step 1B – Complete FNOL in Agent portal