There are situations where you may want to keep a policy from entering Cancellation Pending, Non-Payment of Premium or keep a policy from canceling.
Example: If a payment is made on a policy and later marked as NSF, you may want to allow the customer to reissue the payment.
Note: For more information, see Mark a payment as NSF.
To keep a policy from entering non-pay or from canceling:
- On the Policy Search screen, navigate to and access the policy that may cancel or enter Cancellation Pending, Non-Payment of Premium.
- Select Accounts Receivable.
- Select Edit Billing Dates in the Balance Details section of the Billing Overview tab on the Accounts Receivable screen.
- In the Edit Billing Dates dialog box, in the Earliest Due On box, use the date picker to select the new due date or type the due date, and then select Update.
Note: The Earliest Cancel On box will automatically update to reflect the required number of days that must exist between the due date and the cancel date.