Once you select your state and Lifecycle Parameters, you can configure the Non-Pay settings.
Configure the Non-Pay settings
- In the BriteCore menu, select Settings.
- In the Settings menu, select Modules, and then select Policies.
- On the Policies screen, under Policy Lifecycle, select Edit.
- In the Confirm dialog box, select Yes to save your data before proceeding.
- At the top of the Policy Lifecycle screen, select the Choose a State dropdown list, and then select the applicable state.
- Select the Non-Pay tab, and then configure the following sections:
- Select Save and Exit, and then select either Save or Save and Exit at the top or bottom of the screen.
Non-Pay settings descriptions
The Payments section contains three settings:
Disallow external payments (agent sweeps and electronic) against policies in Cancellation Pending for Non-Pay: By default, outside payers and agents can make payments against policies in Cancellation Pending for Non-Pay on the secure checkout page and via agent sweeps, respectively. This setting allows clients to override these allowances.
Disallow external payments (agent sweeps and electronic) against policies in Cancellation Pending for Non-Pay with the Poor Payment History: A policy can be flagged as Poor Payment History. A setting disallows automatic payments from pulling and outside payers from making an electronic payment against a policy in Cancellation Pending for Non-Pay when the account has the Poor Payment History system tag assigned.
Important: This setting is mutually exclusive from the above setting; only one of these two settings may be selected at a time.
Disallow external payments (agent sweeps and electronic) against policies in Cancellation Pending for Underwriting reasons: This works the same way as the Cancellation for Non-Pay setting above but is applied to cancellation reasons other than non-payment of premium.
The Renewals section contains the following settings: For renewals, send the "Reminder Notice - Renewal Billing Offer" in place of the "Notice of Cancellation, Non-Payment of Premium": The standard workflow is for BriteCore to issue the Notice of Cancellation, Non-Payment of Premium on every invoice that is unpaid. This setting replaces the Notice of Cancellation, Non-Payment of Premium with a separate Reminder Notice - Renewal Billing Offer. With this workflow, the renewal is essentially non-renewed rather than canceled.
For new business and renewals, cancel the policy flat against the Initial/Renewal Billing Statement regardless of the invoice due date (i.e. even if the policy is issued late): When a new business policy or renewal is issued but unpaid, some clients treat it as if the policy was never issued. This setting allows for this behavior by canceling the policy flat against the initial and renewal invoices.
Important: This setting applies only if the prior setting is selected.
The Length section contains the following settings:
Length (In Days) of Non-Pay Cancellation Pending: This setting is used to set the number of days between the date the invoice is due and the date the policy will cancel.
Unless policy category <type the Policy Category> has option <type the Option> selected, then use<Select number of days from the dropdown> days: This setting allows the user to customize the length of non-pay cancellation pending per specific category option selections. This setting is specific to the policy-type since different policy types will often have different category options. Enter the category name, option name, and number of days.
The Fees section contains the following settings:
Non-Pay fee (assessed when entering non-pay cancellation pending): Enter the dollar amount of the Non-Pay fee in the text box provided.
Continuation fee (assessed when entering non-pay cancellation pending): An additional amount charged when a policy enters non-payment of premium on any invoice. This fee essentially serves as a way to preemptively bill a reinstatement fee. Though assessed at the same time as the above Non-Pay Fee, this fee differs in the following ways:
- The fee is automatically waived at cancellation.
- The fee is reassessed on reinstatement.
Allow only 1 Non-Payment Fee per invoice. This prevents duplication of Non-Payment Fees from a single invoice: Select the checkbox to prevent duplication of non-payment fees for each invoice.
The Threshold section contains the following setting:
(Dollar amount in debits currently due above which a policy will cancel.): Any invoice with a debit below the identified amount will neither enter cancellation pending for non-payment of premium nor cancel. This value must be greater than Do Not Issue a Bill If the Amount Due is Less Than threshold. If it isn't, you will cancel policies for which a bill was never generated.
(A factor of premium threshold. A policy will enter Non-Pay Cancellation Pending when the total amount due is higher than this value multiplied by the total pro-rata premium.): The policy will cancel for non-pay only when the overdue balance exceeds the greater of X% of the total policy premium (annual premium) OR the threshold dollar amount.
Important: When you finish configuring the non-pay sections, select Save and Exit, and then select either Save or Save and Exit at the top or bottom of the screen.